Customer Testimonials
Five stars from top to bottom! We had a stellar experience buying my son’s 2nd Mazda!!! The management, sales, and finance teams made the purchase a pleasure, and we absolutely love the car. It’s gorgeous, drives beautifully, and is so much fun to drive.
When an issue came up after the purchase, the service manager, our service advisor, and the technicians were phenomenal. Even Mazda Roadside Assistance deserves a shout-out. What stood out most was how well we were treated at every step, from buying the car to getting help when we needed it.
My son loves his ... Read More Google - Nov 13, 2026
Laura was so kind, calm, and informative and made sure my husband and I were comfortable while we were at the dealership. She answered all of my questions and explained everything exceptionally well. This was the smoothest car buying experience I've had.
Justin was an amazing salesman from the moment we met him. He was patient, answered all my questions, making the buying experience actually fun. I appreciated everything being upfront. I really love my new car
I’m very thankful that I decided to get my new car here! Special shoutout to Laura—she was very responsive, easy to talk to, and such a pleasure to work with. She really listened to what I wanted as a client and made sure everything was handled according to my preferences.
Overall, from Laura all the way up to the manager, the entire transaction was smooth and stress-free. Honestly, the experience was not traumatic at all, unlike my experience at a previous dealership I visited. 😅
Highly recommended! If you’re looking for a new car, I definitely recommend getting ... Read More Google - Sep 30, 2026
Had an exceptional purchasing experience at Paretti Mazda with salesman Ed Burrow. Ed delivered on all his promises and was transparent throughout the process. Tim, the financing manager, was easy to work with, too, even though I didn't purchase any extra warranties or services. There were zero high-pressure sales tactics in the financing office.
I'm delighted with my new car after test-driving many makes and models for nearly 5 weeks! Ed has been super responsive to all my questions about the car. I really appreciate that, as I've been testing EVERY feature.
Mazda's a nice car—go ... Read More Google - Sep 28, 2026
Ok I’m a very long time Mazda owner. And I always take my Mazdas to a Mazda service center. Now I only been there 2 times so far and the 2nd time here they won me over. Had breaks installed front and rear so far so good. Oh yeah they gave me a lift to and from home.
service was still as always 3 hours, place is very pleasant,
Paretti mazda is very experience and very courteous I would highly recommend Paretti Mazda to everyone I know I am even thinking about getting a new Mazda instead of a Cadillac
Justin was able to help coordinate getting my vehicle serviced on time for me to pick up my kids on time. He was very polite and kept me updated on all things needed.
Great purchase process from start to finish. I highly recommend Ed Burrow and Paretti Mazda.
The Team was so friendly, knowledgeable and helpful! So so in love with my new car!
The Paretti service dept advisor Keaton Pullard did an excellent job communicating the exact cause of issue and the repair that was needed. The job was completed in a timely manner and he was able to accommodate us with an immediate appointment. I highly recommend this service advisor and dealership.
The customer service in the Service Department is severely lacking. They ignore you. They never smile. My SCHEDULED oil change takes two hours. Just a really subpar experience.
Had a long day waiting for repairs that, by their nature, took a good bit of time. No complaints. Great setting to wait. And my service rep, Keaton, was phenomenal: a gentleman, communicative, and quite welcoming. Respect. David Hunter
The General Manager was way too prideful to render a handshake. Will not be returning.
Excellent dealership that takes the stress out of car shopping!
I appreciate Justin’s assistance during my two visits to the service department for an oil change and also coolant and brake fluids.
I recently bought a Mazda CX 50 from Paretti Mazda, and my experience was wonderful. From the moment I entered and was greeted by the friendly receptionist, to my time with sales consultant Laura, everything was excellent. Laura was kind, respectful, and attentive to my needs, especially my budget. She showed me several fantastic cars, but I ultimately chose the CX 50. She also demonstrated a deep knowledge of all the vehicles. If you're considering buying a car, I highly recommend visiting Paretti Mazda and asking for Laura — she's truly amazing.
The process was as quick and painless as possible.
I had an outstanding experience purchasing my new Mazda CX-50 from Paretti Mazda, and I can't recommend Justin Elsy enough! From beginning to end, Justin provided exceptional customer service. He was professional, courteous, respectful, and genuinely helpful throughout the entire process.
What stood out most was how easy and smooth everything was. There was no high-pressure sales approach like I've experienced at other dealerships. Instead, Justin took the time to answer my questions, made sure I was comfortable every step of the way, and made the entire buying experience enjoyable.
If you're looking to purchase a new ... Read More Google - Aug 3, 2026
Let me start by saying this is my 49th vehicle and everything from Mercedes to Jeeps. You name it I owned it. Paretti is unlike any other dealership I have dealt with. Let's start with my sales rep Hunter. Amazing! He knows the vehicles inside out. Doesn't have to constantly say I need to check that. Not pushy at all. He is like a friend not just a salesman. Next, Mr King in finance. Absolutely no BS. They don't lie and try to push you to buy an LADA extended warranty, only a Mazda. He didn't ... Read More Google - Aug 2, 2026
I brought a pre-owned vehicles approximately 3 months ago from Paretti Mazda. The vehicle itself is fine. However, I extended my hand a few times to the General Manager, yet he refused to even give me a handshake in return. A family of dealership, makes me question 🤔
Mark Boros was very helpful and it was easy and straightforward to schedule an appointment and test drive the 2026 Mazda CX-50 Hybrid. I was in out quickly and the process was easy and pleasant. If I ever have anymore Mazda needs I’ll be sure to come back
My salesman was very knowledgeable and made my buying experience very pleasant. I would definitely recommend Mark and Paretti Mazda
Had a great experience with dealing with mark boros. Very knowledgeable and respectful person. No pressure and on point thank you
Service Department Manager took the extra steps needed in order to provide excellent customer service. He also kept us updated throughout the process and made scheduling stress-free. Very satisfied! That’s one of the reasons that we are long-standing Paretti Mazda repeat customers: they stand behind their products.
We have bought two vechicals from them and completely great experience. Go see mark boros
Justin was very helpful! Highly recommend Paretti Mazda!
The Paretti Mazda crew is amazing, I totally recommend.
I wanted to give a shoutout to Mark Boros at this Mazda dealership. I’ve been to 8 different car dealerships over the last couple of months looking for a new car, and Mark is definitely the kind of person I want to talk with when looking for a new car. He doesn’t try to play games and the entire experience was a positive one. I also enjoyed talking with Tim and the dealership as a whole was great. Thanks, guys!
Justin and Laura where awesome
I bought a car from Paretti Mazda and had the best buying experience of my life! From start to finish my salesman, Mark Boros, gave me a no pressure buying experience. They had no add ons, no hidden fees and had the car listed upfront and thousands under MSRP. Great dealership.
The service was truly exceptional, the Representative kept me up to speed on any updates and the text updates were in real time. It was amazing. They even cleaned my car, I wasn’t expecting that! I will always suggest Paretti Mazda
Everyone there was wonderful!!! Best experience I’ve ever had at a car dealership.
⭐⭐⭐⭐⭐ Best car-buying experience I’ve ever had! The customer service here is on another level — friendly, knowledgeable, and zero pressure. They made the whole process smooth and stress-free, and I walked away with exactly what I wanted. If you’re shopping for a car, don’t waste your time anywhere else. This team genuinely goes above and beyond. Highly recommend! 🚗
The actual process of buying the car was great and no complaints there. The Service Center, though, is 0 out 10 in customer service. I have a separate review on that page with more info if you need it.
I have a 2023 Mazda CX-50 that fell victim to the infamous driver’s seat tear. I first contacted the dealership about this on May 8th and was told that it was a known issue in this model and that I could bring the car in and the seat could be replaced same day.
I brought the car in and ended up spending five hours in the dealership just to end up having the bring the car back to them so that they could keep it and diagnose it while I was away on a trip. They told me that since ... Read More Google - Jun 23, 2026
I purchased my vehicle from Paretti in 2021, and at the time the service experience gave me confidence in returning. Recently, while back in Louisiana, I drove from Houma to Metairie to have my car serviced before a long drive home. Unfortunately, the experience was disappointing.
I paid over $200 for routine service and specifically asked if the vehicle could at least receive a basic wash and vacuum, even if there was an extra charge. Instead, I got my car back with visible dirt on the exterior and debris throughout the interior. When I asked about it, I was told “the vacuums ... Read More Google - May 23, 2026
I've had Mazdas now for more than 17 years and always brought them in for service including every oil change. I could not have been happier with the quality of service for years, even though I knew I was paying a little more than some place else, I felt it was worth it for the great service I received. The service advisors were all long time employees, and our working relationship was almost like a friendship. Sadly this is no longer the case, and hasn't been for at least the past two or three years. Call in for an ... Read More Google - May 20, 2026
So I have had my CX-5 since August of Last year! 1st time Mazda buyer! I was very disappointed at the lack of detail by the staff who worked on my car! In rotating the tires, they forgot to replace the Air Valve Caps! I called the dealership and spoke with the service manger who stated you are welcome to come back and get Replacement Caps for the Tires!! I purchased 4 new ones from Auto-zone in the color of Red so to bring attention at my next service!
P.S. I had already made it Home to New Orleans East!
... Read More Google - May 17, 2026
The service here is consistently awful. Every time I have an issue with their glitchy CX90, I have an experience that is not only costly but inconsiderate. There is zero communication until they want to discuss payment. They have kept my car for numerous days and I have to physically show up at the location to get an answer. I honestly regret my car purchase.
Arrived before 7:30 AM so first in line. Condition: Light for possible trouble in braking system. At 10 AM got inspection video about tire tread depth etc. NOTHING ABOUT THE LIGHT. ASKED WHAT WAS GOING ON. Told they were working on it. 12:30 PM, left to go home in another car because still no information. Called and came back about 1:45 PM because car was needed to go to work. Told they did a software update and were testing the car. Prognosis of success is unknown. Felt like we were being strung along. Others came and went while we sat there. UNSAT.
Purchased a Mazda for my daughter from this dealership, about a month ago. We noticed when she drove it back to Shreveport the vehicle does not have a State inspection sticker. I called Justin, to let him know and he tells me its our responsibility, to get an inspection sticker. I have purchased several vehicles in LA and never heard anything like this. Seems a bit unlawful and unsafe!
Yes, a newly purchased car (both new and used) in Louisiana should come with a valid inspection sticker, also known as a brake tag, as it is mandatory to have one. ... Read More Google - Apr 16, 2026
Hello,
I had a scheduled appointment for an oil change and tire rotation at 1:00 PM. I dropped my vehicle off earlier at approximately 9:45 AM for convenience.
By 4:00 PM, I had not received any communication, so I called the dealership and was told someone would call me back. No one did. I went to the dealership in person around 5:00 PM to check on my vehicle. After waiting, I was informed that my vehicle had not been serviced and had effectively been forgotten by the assigned technician.
Service did not begin until after I arrived in person, and I did not leave ... Read More Google - Mar 25, 2026
I had a very difficult and prolonged experience with the service department at Paretti Mazda that lasted nearly three months before it was finally resolved.
I originally brought my 2019 Mazda CX-5 in for drivability issues and a check engine light. I was told the Mass Airflow (MAF) sensor needed to be replaced and paid for the repair. Within days, the same symptoms returned.
After continued problems and additional diagnostics, it was later determined that the actual issue was within the EVAP system (purge valve and evaporative canister). Those repairs were eventually completed under warranty.
The most frustrating part of this ... Read More Google - Mar 17, 2026
I had a very difficult and prolonged experience with the service department at Paretti Mazda that lasted nearly three months before it was finally resolved.
I originally brought my 2019 Mazda CX-5 in for drivability issues and a check engine light. I was told the Mass Airflow (MAF) sensor needed to be replaced and paid for the repair. Within days, the same symptoms returned.
After continued problems and additional diagnostics, it was later determined that the actual issue was within the EVAP system (purge valve and evaporative canister). Those repairs were eventually completed under warranty.
The most frustrating part of this ... Read More DealerRater - Mar 17, 2026
Incredibly poor communication. Had my car for four months and any time I tried to call, I was directed to an answer machine. If they did get back to me it took weeks. At one point, I called for three weeks straight trying to get ahold of my service person, and when I finally did get ahold of someone they told me my original service person was no longer working there. Why did it take you three weeks to tell me that? And that isn't even the tip of the iceberg that is the level of unprofessionalism I dealt ... Read More Google - Feb 28, 2026
The service department here is making me regret buying a Mazda.
On 2/18 my 2024 CX-90 (purchased at this dealership) started showing a hybrid malfunction warning on the dash. I called on 2/19 and due to “staffing shortages” they weren’t even able to schedule me at that time. Kept calling the service department and service manager for several days to either nobody answering the phone, or somebody not able to schedule me.
Wasn’t until 2/25 that I was able to reach someone and get scheduled. Their first appointment (just to get it looked at) isn’t until 3/12, a full 3 weeks after I ... Read More Google - Feb 28, 2026
not good service at all. 3 months and they still have no idea how to fix my brand new car. i bought the car with 1 mile on it brand new and have had problems from the start. the turnover they have is alarming. i have had to show 3 different people 3 different times one of the things that is wrong and still no fix. i regret buying this car from paretti. update. 2 weeks later and they still have no idea what is going on with my car. it just sits in their service department.
Just don’t buy a car here because the service center will make you beyond mad and ruin your car every way possible. Came here for an oil change and they scratched up my car and dirty it no respect at all. You spend thousands of dollars for a new vehicle for others to disrespect your car and ruin it. This place really sucks. The service aspect is terrible. It’s great when you buy a new car but the moment you need service good luck. They’re always changing service managers and they’re always shortstaffed. If you want ... Read More Google - Jan 22, 2026
The service department at Paretti Mazda is pure trash. I had my son's CX30 towed in 25 days ago because the key FOB ceased communicating with the vehicle. Because the car did not tell me in advance it was going to stop working I did not have an appointment. The "appointment" was 22 days ago. They did say they were shorthanded and running behind, so I gave them a week to deal with the vehicle. A week later I stopped in the dealership and was told that it would be fast tracked. For the next four day I had ... Read More DealerRater - Jan 2, 2026
Called in to schedule a service appointment, receptionist was very rude and short while attempting to take a message. I declined to leave my info for service to call me back and scheduled online. I didn’t feel heard or valued during this phone interaction…it’s the holidays, please spread cheer!
Brand new car has been there for 7 days for a repair. Can't get an honest answer out of anyone. Spoke with 3 different service reps and the service manager. No fn help. This is extremely disappointing with a brand new car.
This dealership is an absolute joke, avoid at all costs. This isn’t the first time I’ve had problems with their service department, Covington location is just as insufficient. I purchased my Mazda at the Baton Rouge Team Mazda and only come to get my car serviced here because it’s close to my house…BIG MISTAKE, TWICE.
1st time they didn’t have appointments for over a week so they sent me to their Covington location which forgot to do the oil change which I brought it there for.
This time I had a screw in my tire… ... Read More Google - Nov 17, 2025
Car is only 10 months old and one of the key fobs crapped out. I was told in sept that it was covered but i needed to schedule and appt. I did so and Brought it in today for service and while they can't explain exactly why it needs to be reprogrammed (and only one was bad but BOTH need to be reprogrammed?????) , now they say they want $650 to do so. I bought next to the top of the line CX5 model, paid for a PLATINUM extended warranty and 10 months out a key fob goes bad, I'm told it ... Read More DealerRater - Nov 4, 2025
My entire experience has been less than satisfactory since I brought it in for maintenance 2-3 months ago. I gave up on y’all and got my car back about 2 weeks ago and was just going to say nothing, but I can’t let this go. People need to know just how bad this place is ran. I'll just start with the positives.
Y'all did fix my AC and seat cable. Y'all did service my car (oil change & tire rotation). Y'all did put on good attitude when we communicated. That's the extent of the ... Read More Google - Nov 3, 2025
We have had the worst experience with the service department at this dealership. They have had my wife's vehicle for over 5 months during 2 visits and have done zero to address the issue. Absolutely no work has been done on the vehicle during the time they have had the vehicle. I would hope to only say we have been deceived during the process but we have been flat out lied to. Hidding behind your parent company and having us jump through hoops has just made this experience exhausting. The worst part is that the only phone call we have received ... Read More Google - Oct 22, 2025
A very disappointing service visit that could have been easily alleviated. I brought my wife's Mazda in for a regular oil change and tire rotation recently. I also asked for them to check for a nail in a tire as I could not find one. I was fourth in line for service with a 7:30 am appointment and I waited for the vehicle while it was being serviced. What I expected to take maybe, maybe two hours turned into much more. They sent their inspection video, I accepted/rejected certain things they recommended. No reply was given about a quote ... Read More Google - Oct 22, 2025
We were in the market for a secondary car and the Miata was a big contender, so Ed helped us test drive a couple. It took a little bit of time, but Ed got a manual hard top and an automatic soft top for us to drive. He wasn't pushy about us buying during the test drive period.
Unfortunately, Parett didn't have the configuration we wanted. We got out the door prices from 9 other dealerships and got Ed to give us an out the door price for getting a car delivered. Unfortunately, the price difference was just too ... Read More DealerRater - Oct 19, 2025
I hit something in the road and came here for 2 wheels and 2 tires on the passenger side and a grinding sound on the driver side. After fighting their tire and rim insurance they sell you, only the tires were covered. I paid $2500 for 2 wheels and tires and the service writer to drive my car and say nothings wrong. My car smelled terrible, they washed and scratched my paint, the new wheels are still missing the center caps (asked them to just mail them to me) and i still have a grinding noise. Folks, this dealer is a dumpster fire. Save ... Read More Google - Oct 19, 2025
I don’t usually leave reviews… This is THE most disappointing Mazda dealership I’ve been to. Avoid at all costs. The markups on their vehicles is absolutely ridiculous. We found a way better deal on a more premium Mazda WITH an extended warranty and service package for 30% LESS out the door in Florida even with travel costs. Don’t even get me started on the pitiful service department. Do better.
Brought my Mazda3 in for service and an oil change now it is leaking oil in my driveway before the service at Paretti it wasn't leaking. Cost me over 200 for a mess up not the word I want to use.
This is my 2nd Mazda. My first Mazda leased in California was amazing. Leasing from Paretti Mazda here in New Orleans - not so much. While negotiating the price, these shady dealers were taking things off the backend without telling me. Like my GPS card which was $500 as one example. There are others. Of course I didn't realize this until after the deal was done. I have such a bad taste in my mouth for this dealership, this is likely my last MAZDA ever. They get one star for not being transparent. They even kept the window sticker, so ... Read More Google - Aug 20, 2025
This place is a mess. Just moved to New Orleans and very upset I may not ever bring my new Mazda CX-30 back to this service center.
Getting my car serviced here was an all around bad experience as they tried to upcharge me on several parts I did not need for my car, but that’s to be expected. The real problems started after. My oil light came on almost immediately after the service. I checked my oil myself and realized I needed more, which was strange because I had just gotten it changed. A week after putting in one liter of oil, the light came on again. I put in another liter of oil and a piece of cardboard underneath my car and saw that ... Read More Google - Jul 17, 2025
Worst place I’ve ever had any service taken care of in my life the service manage is terrible the service advisors don’t know what they’re doing avoid this place
Dear Craig Paretti,
Four years and four months ago, I purchased a new Mazda from your dealership. Since new, the vehicle has suffered from excessive oil consumption and several other issues. Today, at approximately 55,000 miles, the oil consumption problem remains unresolved.
I recognize that Paretti Mazda did not manufacture the vehicle. What Paretti Mazda is responsible for, however, is the way my case was handled.
For roughly the first three years of ownership, I reported the oil consumption issue during every service visit and in multiple phone conversations between visits. During that period, four different Paretti employees—including two different ... Read More Google - Jun 20, 2025
My Mazda 6 is being serviced at your location. My husband was speaking with Lorraine this morning, I overheard that conversation. Before the discussion was over I had to talk to Lorraine for a moment to tell her what a great job she was doing; Lorraine's customer service skills & talent are by far one of the absolute best I've ever encountered. She is indeed a gem for the Paretti team & I wanted to make sure she knew that, and if she'd said anything that had upset my husband or myself, it would only be known by ... Read More DealerRater - Apr 25, 2025
Everything was great about my experience with Paretti Mazda. Matt was very responsive to my emails and helped me decide between two vehicles.
Enjoyed our buying experience. Got the exact RR we wanted and had fun doing it. Hanif was very helpful and took extremely good care of us. Jamie and I got to know one another pretty good. Not sure why we got a Mazda email when we purchased a Range Rover Autobiography.
The best! They've helped me get my dream car without any of the hassle.
Our experience with Matt was awesome. It was great that they were willing to bring the car from Covington to Metairie for us. they offered this without us even asking. We did not care for the finance Manager. Was quite pushy and tried to sell things that obviously we did not want or need. Then when we went ahead and said no thank you to them. The conversation quickly stopped, and he became quiet and really didn’t go into depth about anything as far as the loan. Tried asking questions about when the loan payment would be due, he ... Read More DealerRater - Apr 13, 2025
Laura was friendly, professional and extremely knowledgeable about the CX-30. Her customer service skills are excellent. She ensured that I knew how to use all the features on the vehicle. She even helped pair my iPhone to the vehicle. She is a gem!
Laura, Brett and Tim were knowledgeable, professional and respectful throughout the car purchase. All of our questions from maintenance to financing were addressed.
Outstanding service and attention was provided by all parties involved in the purchase of MY MAZDA.
Great Experience at Paretti. Very helpful and thorough. Thank You Laura and Brett for everything.
I’ve had to update my review for Paretti Mazda since my horrible experience with service department.
I had to schedule a service call For my 2025 CX5 and was told a date 2 1/2 weeks from my call to bring it in! I’m a 70-year-old woman and have had many cars in my life and dealt with service departments, and never in my life Have I experienced such ineptitude! Close to zero communications. I ended up having to contact the GM. From there, he connected me with the only person who really helped who is an interim service manager, because the ... Read More Google - Mar 30, 2025