Customer Testimonials

 

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Google Jun 30, 2026

⭐⭐⭐⭐⭐ Best car-buying experience I’ve ever had! The customer service here is on another level — friendly, knowledgeable, and zero pressure. They made the whole process smooth and stress-free, and I walked away with exactly what I wanted. If you’re shopping for a car, don’t waste your time anywhere else. This team genuinely goes above and beyond. Highly recommend! 🚗

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Google Jun 29, 2026

Very positive overall experience. Laura and the rest of the folks I dealt with were very pleasant and easygoing. Got what I wanted the why I wanted.

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Google Jun 28, 2026

Super easy experience buying a used car, Ed was great to work with. Would recommend.

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Google Jun 23, 2026

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Google Jun 21, 2026

No problem No hassle. The way I like it!!

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Google Jun 20, 2026

Lara was very, very helpful !

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Google Jun 17, 2026

Love the service experience when I bring my car. Customer service is great.

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Google Jun 12, 2026

Had a great experience with their car service team. Things went quick/smooth and they also detailed my car.

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Google Jun 11, 2026

This was my first time buying a car and I first went to look at a few of the CX-5 and CX-30 models. Justin helped me out on a rainy Saturday morning and was so welcoming and knowledgable when explaining the different options to me. I came back about two weeks later ready to purchase a vehicle and Justin was there every step of the way, having different vehicles ready for me to test drive and even putting up with MORE RAIN than the last time. He made the experience of buying my first car easy and enjoyable and I ... Read More

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Google Jun 10, 2026

Okay

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Google Jun 7, 2026

I was very happy with my experience at Paretti Mazda. I brought my car in for a check up and they did an oil change wash the car. All the employees were very helpful and very polite. It was a overall great experience.

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Google Jun 4, 2026

Eddie C. is great! Very nice and knowledgable. I was able to test drive a car twice without feeling pressure to purchase the most expensive car on the lot. Because of Eddie’s customer service, I decided to purchase a car at Paretti Mazda!

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Google May 30, 2026

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Google May 29, 2026

Everything about the process was smooth and easy from start to finish. Nicholas (“Nick”) made the experience feel very personal and took the time to answer all of our questions without hesitation. He genuinely helped us find the best choice for our needs. After the purchase, I experienced a small issue and was about to email them about it, but before my message even went through, they called me directly, resolved the problem quickly, and apologized for the delay. That level of customer service really stood out to me. They truly do a great job, and I highly recommend them!

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Google May 28, 2026

If you decided to purchase a car from Paretti Mazda, especially the Metairie location, you would have also purchased peace of mind. Which is everything. You won't have to worry about your car. What works for them, which is a win-win for everyone, is they have the nicest most professional and reliable staff ready to meet your expectations. And the thing is, you're gonna run into problems, but with these people, they stay ahead of the game. The solutions come so fast that the problem seems like nothing. I appreciate the entire service department, they're mechanics, and ... Read More

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Google May 20, 2026

Thank you Amanda Lynn and Keaton!

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Google May 18, 2026

Mr. Keaton was very refreshing and professional upon coming in for my regularly scheduled service. My last few visits were rough and as a result I started going to the Covington location. My time was limited so I visited Metairie - but this time was different…in a good way. Very pleased with everything today.

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Google May 15, 2026

Honored what was told and had papers ready to sign when I arrived Explained features of the car

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Google May 15, 2026

Justin was truly amazing! I had not bought a car in 13 year (RIP MINI). I test drove 8 cars and not only was the Mazda the best product (CX-30) but Justin was the best salesman. Initially, I went in for a test drive, not once did he try to sell me the car, he let me test drive, I asked questions and he gave me great information. I went back in for a second test drive and then we started talking numbers. Three days later I set up an appointment to purchase, I felt he was on my side when we ... Read More

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Google May 14, 2026

I recently purchased my Mazda CX-5 from Perretti Mazda, and I couldn’t be happier with the experience! From the moment I walked in, I was treated with professionalism, kindness, and genuine care. A huge thank you to Mark Burrows for making the car-buying process smooth, stress-free, and enjoyable. He was knowledgeable, patient, and never made me feel pressured. I also want to recognize Emma for being so welcoming and helpful from the very beginning. After visiting other dealerships, the difference in customer service here truly stood out. There were no runarounds or dealership games — just honest, professional service and ... Read More

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Google May 10, 2026

Everyone here is nice, but Mr. Ed Burrow was my salesman and he was excellent. He was patient, kind, and worked with my situation. He was very thorough in answering anything I asked and made sure I had what I needed. I intend to keep my new car until the wheels fall off, so my only regret is that I won't have another opportunity to purchase a car from him for many years! But I will happily recommend him for friends and family and for anyone looking for a car.

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Google May 1, 2026

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Google Apr 25, 2026

The service department took care of me and my vehicle adequately and quickly. Amandalynn kept me up with updates and the technician did a good job on the video inspection they offer. Would definitely go back when my vehicle needs service again.

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Google Apr 24, 2026

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DealerRater Apr 23, 2026

Arrived before 7:30 AM so first in line. Condition: Light for possible trouble in braking system. At 10 AM got inspection video about tire tread depth etc. NOTHING ABOUT THE LIGHT. ASKED WHAT WAS GOING ON. Told they were working on it. 12:30 PM, left to go home in another car because still no information. Called and came back about 1:45 PM because car was needed to go to work. Told they did a software update and were testing the car. Prognosis of success is unknown. Felt like we were being strung along. Others came and went while we sat there. UNSAT.

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Google Apr 15, 2026

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Google Apr 11, 2026

I traded in my CX30 for a CX90 at Paretti less than a week ago. My salesman, Justin Elzy helped make the process seamless and very time efficient. He’s also been extremely responsive to any issues or questions I’ve had post-sale. Pleased with my purchase so far.

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Google Apr 10, 2026

Dropped my car off at 7:30am appointment and was pleasantly greeted by Mr.Ashley and Mr. Keaton. Check in process was easy. They were aware it was my first service since purchasing my car and I was introduced to the workers and shown where amenities were. I had a ride set up but was offered car service online when making the appointment. Got a text with updates and was able to accept /decline any other offered services. Then was texted when car was ready. Everything was covered like guaranteed and car was washed which was nice touch! And got to ... Read More

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Google Apr 9, 2026

I’m in my 70’s and truly believe this must be the best dealership in town.

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Google Apr 9, 2026

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Google Apr 9, 2026

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Google Apr 3, 2026

Very professional service. Comfortable and clean waiting room. My vehicle was ready sooner than expected and came back fully washed and vacuumed.

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Google Apr 3, 2026

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Google Apr 1, 2026

Purchased my SUV last year with Ms. Laura Salas last year & it was a very nice, smooth-sailing experience. She was very helpful & was not pushy at all about making any final decisions with purchasing the car. My car was in need of a maintenance per the pop up notification on the dashboard, so I scheduled an appointment online with the user friendly website Mazda has to offer. Fast forward to my first maintenance with Mazda Paretti, I pulled up to the shaded area for service, got out of my car and told them I'm here for my ... Read More

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Google Mar 27, 2026

Had a great experience purchasing a CPO 2025 Mazda CX30 for a friend of mine’s daughter. Was initially contacted by salesman Marc. Very professional and helpful. Was able to negotiate a great deal with Marc and sales manager Tim. No high pressure sales. Very upfront sales transaction. A must dealership to visit when looking for a new or used Mazda (or any other vehicle you are looking for).

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Google Mar 26, 2026

Even though service was short staffed due to an emergency, they worked through the difficulties and did a wonderful job

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Google Mar 25, 2026

Excellent customer service!!! Clean facility and they kept me abreast of everything as it was happening! I would definitely recommend this service department

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Google Mar 23, 2026

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DealerRater Mar 17, 2026

I had a very difficult and prolonged experience with the service department at Paretti Mazda that lasted nearly three months before it was finally resolved. I originally brought my 2019 Mazda CX-5 in for drivability issues and a check engine light. I was told the Mass Airflow (MAF) sensor needed to be replaced and paid for the repair. Within days, the same symptoms returned. After continued problems and additional diagnostics, it was later determined that the actual issue was within the EVAP system (purge valve and evaporative canister). Those repairs were eventually completed under warranty. The most frustrating part of this ... Read More

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Google Mar 12, 2026

Had a great experience. Laura made our purchase super easy.

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Google Mar 10, 2026

Well informed, helpful staff. kudos to Matt Olvany for useful info on trade-in options.

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Google Mar 8, 2026

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Google Mar 6, 2026

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Google Mar 6, 2026

Ed was fantastic. He listened to my request in a new car. He did not laugh too much when I realized I had left my driver’s license at home and had to return to retrieve it. Incredibly patient . My old car was a 2009 and Ed carefully explained all the new bells and whistles. He made a usually stressful experience a positive one.

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Google Mar 5, 2026

Making a customer pay for a "diagnosis fee" ($185) without a fix is not good repeat business.

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Google Mar 5, 2026

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Google Mar 4, 2026

(Translated by Google) I recommend this place for buying and selling cars. The staff is very attentive, knowledgeable about the cars they sell, and makes good recommendations based on the customer's needs. (Original) Recomiendo este lugar para realizar compra_venta de autos. El personal es muy atento, conoce los autos que vende y realiza buenas recomendaciones en funcion de la necesidad del cliente.

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Google Mar 3, 2026

Excellent service, friendly staff

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Google Mar 1, 2026

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Google Feb 27, 2026

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Google Feb 26, 2026

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Google Feb 26, 2026

I have had nothing but exceptional communication and service in all areas of Paretti. Starting from the shopping stage, I have consistently only worked with Justin Elzy. He is a genuine person who is engaged, enthusiastic and trustworthy. He made note of the car I really liked and reached out when Paretti was offering a special finance on it. He handled my trade-in with that department, with speed and ease. The team member in finance was clear and concise and prepared. Overall the purchase was a pleasure at Paretti. But the REAL test is service. I have had my share ... Read More

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Google Feb 25, 2026

My wife just bought a car from here and when I was in need of a car, I could not think of another place to go!

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Google Feb 25, 2026

Justin was amazing ! Love my new mazda

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Google Feb 25, 2026

Great experience! Sales team was very helpful and courteous. Would definitely recommend to anyone looking to buy a car.

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Google Feb 10, 2026

I recently worked with Ed Burrow at Paretti Mazda while researching the CX-30, and I cannot recommend him enough. Even though I ended up moving in a different direction for my final purchase, Ed’s professionalism stood out. He is an active listener and acted as more of an advisor rather than a typical salesperson. From our initial contact through his follow-up, his patience seemed unlimited and there was absolutely no pressure. If you are looking for someone knowledgeable and easy to work with in Metairie, go see Ed at Paretti!

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Google Feb 9, 2026

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Google Feb 2, 2026

I've been a faithful Mazda guy for a few years now. But what most impresses me is the Paretti Mazda Family. That team over there, I swear their customer service is second to no one. I think I am more of a Paretti fan than a Mazda 😆. On my most recent experience, I had the pleasure of having Justin Elzy as my salesman. This man knows the details and schematics of every product he is selling. He's patient, kind, knowledgeable, and not overtly aggressive. He listens to what your needs and use of the vehicle will be, and ... Read More

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Google Feb 1, 2026

My experience was awesome. My service technician explained the future maintenance need.

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Google Jan 30, 2026

This was the best service experience I have ever had. The staff is super friendly, and the complimentary Lyft rides were an unexpected treat. The video I received from the technician was informative, and put me at ease knowing that I had left my Mazda in good hands. I highly recommend Paretti Mazda!!!

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Google Jan 24, 2026

Bought a new CX90 and had the best car buying experience ever!!! Team was extremely professional, thorough and friendly! Nick was a pleasure to work with.

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Google Jan 23, 2026

Jacob made my car search go so smoothly and I felt comfortable working with him every step of the way. I know I could trust his word. He got me into the perfect CX-50.

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Google Jan 17, 2026

I give Paretti Mazda 5 stars. My experience began with a web search, moved to an online chat, and finally resulted in an appointment early on 1/12/26. I arrived early and was introduced to salesperson Laura Salas. She listened carefully to my interest in a specific preowned 2020 Mazda CX-9 Touring vehicle. She worked to quickly provide information and answer my questions. I took the vehicle for a test drive and was satisfied enough to proceed to purchase. Laura was especially helpful given the fact that I live out of state and wanted the vehicle registered in my home state. Everyone worked diligently ... Read More

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Google Jan 16, 2026

My wife and I purchased a new 2025 Mazda CX-5 from Paretti Mazda in Metairie Louisiana on January 2, 2025, two weeks ago. We did considerable research on options in the SUV market before making a selection. The test drive fully validated our choice as has our experience since purchase. The dealership experience was another plus beginning with the lady at the welcoming desk who warmly greeted us and then two outstanding young salesmen Justin Elzy and Hunter Menendez who assisted us in excellent fashion. Everyone was nice, well informed and more importantly came across as genuine and honest. That made us feel ... Read More

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Google Jan 16, 2026

never have any issues. Staff is nice.. good coffee and snacks if you choose to wait.

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Google Jan 15, 2026

I had a great experience purchasing my new Mazda, thanks to Ed Burrow. From start to finish, Ed was professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained the features clearly, and made sure I felt confident and comfortable with my decision. There was no pressure—just honest guidance and excellent customer service. The entire process was smooth and stress-free. If you’re looking to buy a Mazda, I highly recommend asking for Ed Burrow at Paretti Mazda. He truly made this a positive car-buying experience!

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Google Jan 13, 2026

This was my second time buying a car with Justin, and once again he made the entire process easy and stress-free. He’s extremely knowledgeable, answered all my questions, and really takes the time to make sure you’re comfortable and confident in your purchase. I appreciate the personal touch he brings—he genuinely cares about his customers, not just making a sale. I wouldn’t buy a car from anyone else and highly recommend Justin to anyone looking for a smooth car-buying experience.

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Google Jan 13, 2026

The service department checked everything. The car is running like it should and was cleaned up as well.

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Google Jan 3, 2026

Excellent service. Shout out to Laura and Justin (Sales).

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DealerRater Jan 2, 2026

The service department at Paretti Mazda is pure trash. I had my son's CX30 towed in 25 days ago because the key FOB ceased communicating with the vehicle. Because the car did not tell me in advance it was going to stop working I did not have an appointment. The "appointment" was 22 days ago. They did say they were shorthanded and running behind, so I gave them a week to deal with the vehicle. A week later I stopped in the dealership and was told that it would be fast tracked. For the next four day I had ... Read More

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Google Dec 27, 2025

Landon was great! Helpful and kept me abreast of the repairs throughout the process.

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Google Dec 7, 2025

They were friendly, and the work was done quickly.

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Google Dec 3, 2025

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Google Dec 2, 2025

I've been to other dealerships that were very high pressure/hard sell trying to get me to commit to something that I didn't want. I am 100% satisfied with everything and everyone at Paretti Mazda. I was greeted quickly, but not pressured at all. Laura, the salesperson was very eager to find the vehicle that was right for me , not just unload what they had available. She answered all my questions and was helpful through the entire process. Everyone at the dealership was knowledgeable, and made me aware of all my options but never pushed anything on me. From ... Read More

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Google Dec 2, 2025

In the last 3 months, I had Apple car play installed, got a new key configured, and got an Infotainment system reboot hardware & software. Service was excellent. Malcolm is a great communicator and was always quick with updates on progress. I appreciate the fresh coffee and the snacks. Cheers!

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Google Nov 30, 2025

Fixed my scratched rim in 20 mins!!! Flawless

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Google Nov 27, 2025

Justin was knowledgeable and informative. I bought my first Mazda due to the information Justin provided. Transaction was seamless and easy. Appreciated his respect of my time.

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DealerRater Nov 26, 2025

Brand new car has been there for 7 days for a repair. Can't get an honest answer out of anyone. Spoke with 3 different service reps and the service manager. No fn help. This is extremely disappointing with a brand new car.

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Google Nov 19, 2025

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Google Nov 18, 2025

Worked with Mark Lowery and it was a very smooth process to buy my Mazda cx 5!

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Google Nov 14, 2025

I cannot thank Paretti Mazda enough for my wonderful car buying experience. Ed and the entire team went above and beyond for weeks to help me in any way possible.

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Google Nov 12, 2025

Justin Elzy was a joy to work with. Very professional, very kind person. I will plan on getting another Mazda and Justin my man when its time. Thanks Justin. Patrick A.

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Google Nov 5, 2025

I was greeted in a very professional manner[ even before I entered the office space] In lieu ot my schedule being an appointment, the wait time was reasonable. I am a Professional and have a keen eye for professionals, and your staff delivered just that, friendly as well.

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Google Nov 5, 2025

Excellent communication. Professional and prompt!

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DealerRater Nov 4, 2025

Car is only 10 months old and one of the key fobs crapped out. I was told in sept that it was covered but i needed to schedule and appt. I did so and Brought it in today for service and while they can't explain exactly why it needs to be reprogrammed (and only one was bad but BOTH need to be reprogrammed?????) , now they say they want $650 to do so. I bought next to the top of the line CX5 model, paid for a PLATINUM extended warranty and 10 months out a key fob goes bad, I'm told it ... Read More

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Google Nov 4, 2025

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Google Oct 30, 2025

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Google Oct 28, 2025

The entire PARETTI Mazda team went above and beyond to find me the vehicle I wanted. I can’t thank Ed, Troy, Ashley, and Tim enough for their hard work.

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Google Oct 26, 2025

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Google Oct 21, 2025

This is the best dealership experience I have had. I worked with Nick, Ed and Tim they were all great sales reps and were not pushy at all. If I could I would buy all my cars here!

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DealerRater Oct 19, 2025

We were in the market for a secondary car and the Miata was a big contender, so Ed helped us test drive a couple. It took a little bit of time, but Ed got a manual hard top and an automatic soft top for us to drive. He wasn't pushy about us buying during the test drive period. Unfortunately, Parett didn't have the configuration we wanted. We got out the door prices from 9 other dealerships and got Ed to give us an out the door price for getting a car delivered. Unfortunately, the price difference was just too ... Read More

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Google Oct 18, 2025

Just purchased my second Mazda vehicle, 2025 Mazda cx 90. Has another amazing experience and will forever be a loyal Mazda customer

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Google Oct 17, 2025

We were in the market for a secondary car and the Miata was a big contender, so Ed helped us test drive a couple. It took a little bit of time, but Ed got a manual hard top and an automatic soft top for us to drive. He wasn't pushy about us buying during the test drive period. Unfortunately, Parett didn't have the configuration we wanted. We got out the door prices from 9 other dealerships and got Ed to give us an out the door price for getting a car delivered. Unfortunately, the price difference was just too ... Read More

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Google Oct 11, 2025

Great!! & No Stress

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Google Oct 10, 2025

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Google Oct 6, 2025

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Google Sep 29, 2025

Laura and the rest of the staff made our buying process as smooth as possible. From making sure we’re comfortable to just having everything laid out in front of us with variations of options. I’m very excited and pleased with my new vehicle. We appreciated their professionalism that was exhibited.

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Google Sep 18, 2025

Ed was friendly, very professional and very detailed in his explanations of processes which made the entire purchase a pleasant experience. Thank you.

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Google Sep 17, 2025

This was my first time using the Service Department. Didn’t know what to expect, but it was okay. Got my car back was surprised to have my mirrors moved, my carpet not put back in place and my passenger seat moved all the way up. I just brought the car for Oil Change and Tire rotation. All in all everything was ok.

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Google Sep 12, 2025

The service man kept me informed and 2as very nice.


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