Customer Testimonials
I appreciate Justin’s assistance during my two visits to the service department for an oil change and also coolant and brake fluids.
I recently bought a Mazda CX 50 from Paretti Mazda, and my experience was wonderful. From the moment I entered and was greeted by the friendly receptionist, to my time with sales consultant Laura, everything was excellent. Laura was kind, respectful, and attentive to my needs, especially my budget. She showed me several fantastic cars, but I ultimately chose the CX 50. She also demonstrated a deep knowledge of all the vehicles. If you're considering buying a car, I highly recommend visiting Paretti Mazda and asking for Laura — she's truly amazing.
The process was as quick and painless as possible.
I had an outstanding experience purchasing my new Mazda CX-50 from Paretti Mazda, and I can't recommend Justin Elsy enough! From beginning to end, Justin provided exceptional customer service. He was professional, courteous, respectful, and genuinely helpful throughout the entire process.
What stood out most was how easy and smooth everything was. There was no high-pressure sales approach like I've experienced at other dealerships. Instead, Justin took the time to answer my questions, made sure I was comfortable every step of the way, and made the entire buying experience enjoyable.
If you're looking to purchase a new ... Read More Google - Aug 3, 2026
Let me start by saying this is my 49th vehicle and everything from Mercedes to Jeeps. You name it I owned it. Paretti is unlike any other dealership I have dealt with. Let's start with my sales rep Hunter. Amazing! He knows the vehicles inside out. Doesn't have to constantly say I need to check that. Not pushy at all. He is like a friend not just a salesman. Next, Mr King in finance. Absolutely no BS. They don't lie and try to push you to buy an LADA extended warranty, only a Mazda. He didn't ... Read More Google - Aug 2, 2026
Mark Boros was very helpful and it was easy and straightforward to schedule an appointment and test drive the 2026 Mazda CX-50 Hybrid. I was in out quickly and the process was easy and pleasant. If I ever have anymore Mazda needs I’ll be sure to come back
My salesman was very knowledgeable and made my buying experience very pleasant. I would definitely recommend Mark and Paretti Mazda
Had a great experience with dealing with mark boros. Very knowledgeable and respectful person. No pressure and on point thank you
Service Department Manager took the extra steps needed in order to provide excellent customer service. He also kept us updated throughout the process and made scheduling stress-free. Very satisfied! That’s one of the reasons that we are long-standing Paretti Mazda repeat customers: they stand behind their products.
We have bought two vechicals from them and completely great experience. Go see mark boros
Justin was very helpful! Highly recommend Paretti Mazda!
The Paretti Mazda crew is amazing, I totally recommend.
I wanted to give a shoutout to Mark Boros at this Mazda dealership. I’ve been to 8 different car dealerships over the last couple of months looking for a new car, and Mark is definitely the kind of person I want to talk with when looking for a new car. He doesn’t try to play games and the entire experience was a positive one. I also enjoyed talking with Tim and the dealership as a whole was great. Thanks, guys!
Justin and Laura where awesome
I bought a car from Paretti Mazda and had the best buying experience of my life! From start to finish my salesman, Mark Boros, gave me a no pressure buying experience. They had no add ons, no hidden fees and had the car listed upfront and thousands under MSRP. Great dealership.
The service was truly exceptional, the Representative kept me up to speed on any updates and the text updates were in real time. It was amazing. They even cleaned my car, I wasn’t expecting that! I will always suggest Paretti Mazda
Everyone there was wonderful!!! Best experience I’ve ever had at a car dealership.
⭐⭐⭐⭐⭐ Best car-buying experience I’ve ever had! The customer service here is on another level — friendly, knowledgeable, and zero pressure. They made the whole process smooth and stress-free, and I walked away with exactly what I wanted. If you’re shopping for a car, don’t waste your time anywhere else. This team genuinely goes above and beyond. Highly recommend! 🚗
Very positive overall experience. Laura and the rest of the folks I dealt with were very pleasant and easygoing. Got what I wanted the why I wanted.
Super easy experience buying a used car, Ed was great to work with. Would recommend.
No problem No hassle. The way I like it!!
Lara was very, very helpful !
Love the service experience when I bring my car. Customer service is great.
Had a great experience with their car service team. Things went quick/smooth and they also detailed my car.
This was my first time buying a car and I first went to look at a few of the CX-5 and CX-30 models. Justin helped me out on a rainy Saturday morning and was so welcoming and knowledgable when explaining the different options to me. I came back about two weeks later ready to purchase a vehicle and Justin was there every step of the way, having different vehicles ready for me to test drive and even putting up with MORE RAIN than the last time. He made the experience of buying my first car easy and enjoyable and I ... Read More Google - Jun 11, 2026
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I was very happy with my experience at Paretti Mazda. I brought my car in for a check up and they did an oil change wash the car. All the employees were very helpful and very polite. It was a overall great experience.
Eddie C. is great! Very nice and knowledgable. I was able to test drive a car twice without feeling pressure to purchase the most expensive car on the lot. Because of Eddie’s customer service, I decided to purchase a car at Paretti Mazda!
Everything about the process was smooth and easy from start to finish. Nicholas (“Nick”) made the experience feel very personal and took the time to answer all of our questions without hesitation. He genuinely helped us find the best choice for our needs. After the purchase, I experienced a small issue and was about to email them about it, but before my message even went through, they called me directly, resolved the problem quickly, and apologized for the delay. That level of customer service really stood out to me. They truly do a great job, and I highly recommend them!
If you decided to purchase a car from Paretti Mazda, especially the Metairie location, you would have also purchased peace of mind. Which is everything. You won't have to worry about your car. What works for them, which is a win-win for everyone, is they have the nicest most professional and reliable staff ready to meet your expectations. And the thing is, you're gonna run into problems, but with these people, they stay ahead of the game. The solutions come so fast that the problem seems like nothing. I appreciate the entire service department, they're mechanics, and ... Read More Google - May 28, 2026
Thank you Amanda Lynn and Keaton!
Mr. Keaton was very refreshing and professional upon coming in for my regularly scheduled service. My last few visits were rough and as a result I started going to the Covington location. My time was limited so I visited Metairie - but this time was different…in a good way. Very pleased with everything today.
Honored what was told and had papers ready to sign when I arrived Explained features of the car
Justin was truly amazing! I had not bought a car in 13 year (RIP MINI). I test drove 8 cars and not only was the Mazda the best product (CX-30) but Justin was the best salesman. Initially, I went in for a test drive, not once did he try to sell me the car, he let me test drive, I asked questions and he gave me great information. I went back in for a second test drive and then we started talking numbers. Three days later I set up an appointment to purchase, I felt he was on my side when we ... Read More Google - May 15, 2026
I recently purchased my Mazda CX-5 from Perretti Mazda, and I couldn’t be happier with the experience! From the moment I walked in, I was treated with professionalism, kindness, and genuine care.
A huge thank you to Mark Burrows for making the car-buying process smooth, stress-free, and enjoyable. He was knowledgeable, patient, and never made me feel pressured. I also want to recognize Emma for being so welcoming and helpful from the very beginning.
After visiting other dealerships, the difference in customer service here truly stood out. There were no runarounds or dealership games — just honest, professional service and ... Read More Google - May 14, 2026
Everyone here is nice, but Mr. Ed Burrow was my salesman and he was excellent. He was patient, kind, and worked with my situation. He was very thorough in answering anything I asked and made sure I had what I needed. I intend to keep my new car until the wheels fall off, so my only regret is that I won't have another opportunity to purchase a car from him for many years! But I will happily recommend him for friends and family and for anyone looking for a car.
The service department took care of me and my vehicle adequately and quickly. Amandalynn kept me up with updates and the technician did a good job on the video inspection they offer. Would definitely go back when my vehicle needs service again.
Arrived before 7:30 AM so first in line. Condition: Light for possible trouble in braking system. At 10 AM got inspection video about tire tread depth etc. NOTHING ABOUT THE LIGHT. ASKED WHAT WAS GOING ON. Told they were working on it. 12:30 PM, left to go home in another car because still no information. Called and came back about 1:45 PM because car was needed to go to work. Told they did a software update and were testing the car. Prognosis of success is unknown. Felt like we were being strung along. Others came and went while we sat there. UNSAT.
I traded in my CX30 for a CX90 at Paretti less than a week ago. My salesman, Justin Elzy helped make the process seamless and very time efficient. He’s also been extremely responsive to any issues or questions I’ve had post-sale. Pleased with my purchase so far.
Dropped my car off at 7:30am appointment and was pleasantly greeted by Mr.Ashley and Mr. Keaton. Check in process was easy. They were aware it was my first service since purchasing my car and I was introduced to the workers and shown where amenities were. I had a ride set up but was offered car service online when making the appointment. Got a text with updates and was able to accept /decline any other offered services. Then was texted when car was ready. Everything was covered like guaranteed and car was washed which was nice touch! And got to ... Read More Google - Apr 10, 2026
I’m in my 70’s and truly believe this must be the best dealership in town.
Very professional service. Comfortable and clean waiting room. My vehicle was ready sooner than expected and came back fully washed and vacuumed.
Purchased my SUV last year with Ms. Laura Salas last year & it was a very nice, smooth-sailing experience. She was very helpful & was not pushy at all about making any final decisions with purchasing the car. My car was in need of a maintenance per the pop up notification on the dashboard, so I scheduled an appointment online with the user friendly website Mazda has to offer. Fast forward to my first maintenance with Mazda Paretti, I pulled up to the shaded area for service, got out of my car and told them I'm here for my ... Read More Google - Apr 1, 2026
Had a great experience purchasing a CPO 2025 Mazda CX30 for a friend of mine’s daughter. Was initially contacted by salesman Marc. Very professional and helpful. Was able to negotiate a great deal with Marc and sales manager Tim. No high pressure sales. Very upfront sales transaction. A must dealership to visit when looking for a new or used Mazda (or any other vehicle you are looking for).
Even though service was short staffed due to an emergency, they worked through the difficulties and did a wonderful job
Excellent customer service!!! Clean facility and they kept me abreast of everything as it was happening! I would definitely recommend this service department
I had a very difficult and prolonged experience with the service department at Paretti Mazda that lasted nearly three months before it was finally resolved.
I originally brought my 2019 Mazda CX-5 in for drivability issues and a check engine light. I was told the Mass Airflow (MAF) sensor needed to be replaced and paid for the repair. Within days, the same symptoms returned.
After continued problems and additional diagnostics, it was later determined that the actual issue was within the EVAP system (purge valve and evaporative canister). Those repairs were eventually completed under warranty.
The most frustrating part of this ... Read More DealerRater - Mar 17, 2026
Had a great experience. Laura made our purchase super easy.
Well informed, helpful staff. kudos to Matt Olvany for useful info on trade-in options.
Ed was fantastic. He listened to my request in a new car. He did not laugh too much when I realized I had left my driver’s license at home and had to return to retrieve it. Incredibly patient . My old car was a 2009 and Ed carefully explained all the new bells and whistles. He made a usually stressful experience a positive one.
Making a customer pay for a "diagnosis fee" ($185) without a fix is not good repeat business.
(Translated by Google) I recommend this place for buying and selling cars. The staff is very attentive, knowledgeable about the cars they sell, and makes good recommendations based on the customer's needs. (Original) Recomiendo este lugar para realizar compra_venta de autos. El personal es muy atento, conoce los autos que vende y realiza buenas recomendaciones en funcion de la necesidad del cliente.
Excellent service, friendly staff
I have had nothing but exceptional communication and service in all areas of Paretti.
Starting from the shopping stage, I have consistently only worked with Justin Elzy. He is a genuine person who is engaged, enthusiastic and trustworthy. He made note of the car I really liked and reached out when Paretti was offering a special finance on it. He handled my trade-in with that department, with speed and ease. The team member in finance was clear and concise and prepared. Overall the purchase was a pleasure at Paretti.
But the REAL test is service. I have had my share ... Read More Google - Feb 26, 2026
My wife just bought a car from here and when I was in need of a car, I could not think of another place to go!
Justin was amazing ! Love my new mazda
Great experience! Sales team was very helpful and courteous. Would definitely recommend to anyone looking to buy a car.
I recently worked with Ed Burrow at Paretti Mazda while researching the CX-30, and I cannot recommend him enough. Even though I ended up moving in a different direction for my final purchase, Ed’s professionalism stood out. He is an active listener and acted as more of an advisor rather than a typical salesperson. From our initial contact through his follow-up, his patience seemed unlimited and there was absolutely no pressure. If you are looking for someone knowledgeable and easy to work with in Metairie, go see Ed at Paretti!
I've been a faithful Mazda guy for a few years now. But what most impresses me is the Paretti Mazda Family. That team over there, I swear their customer service is second to no one. I think I am more of a Paretti fan than a Mazda 😆. On my most recent experience, I had the pleasure of having Justin Elzy as my salesman. This man knows the details and schematics of every product he is selling. He's patient, kind, knowledgeable, and not overtly aggressive. He listens to what your needs and use of the vehicle will be, and ... Read More Google - Feb 2, 2026
My experience was awesome. My service technician explained the future maintenance need.
This was the best service experience I have ever had. The staff is super friendly, and the complimentary Lyft rides were an unexpected treat. The video I received from the technician was informative, and put me at ease knowing that I had left my Mazda in good hands. I highly recommend Paretti Mazda!!!
Bought a new CX90 and had the best car buying experience ever!!! Team was extremely professional, thorough and friendly! Nick was a pleasure to work with.
Jacob made my car search go so smoothly and I felt comfortable working with him every step of the way. I know I could trust his word. He got me into the perfect CX-50.
I give Paretti Mazda 5 stars. My experience began with a web search, moved to an online chat, and finally resulted in an appointment early on 1/12/26. I arrived early and was introduced to salesperson Laura Salas. She listened carefully to my interest in a specific preowned 2020
Mazda CX-9 Touring vehicle. She worked to quickly provide information and answer my questions. I took the vehicle for a test drive and was satisfied enough to proceed to purchase. Laura was especially helpful given the fact that I live out of state and wanted the vehicle registered in my home state. Everyone worked diligently ... Read More Google - Jan 17, 2026
My wife and I purchased a new 2025 Mazda CX-5 from Paretti Mazda in Metairie Louisiana on January 2, 2025, two weeks ago. We did considerable research on options in the SUV market before making a selection. The test drive fully validated our choice as has our experience since purchase. The dealership experience was another plus beginning with the lady at the welcoming desk who warmly greeted us and then two outstanding young salesmen Justin Elzy and Hunter Menendez who assisted us in excellent fashion. Everyone was nice, well informed and more importantly came across as genuine and honest. That made us feel ... Read More Google - Jan 16, 2026
never have any issues. Staff is nice.. good coffee and snacks if you choose to wait.
I had a great experience purchasing my new Mazda, thanks to Ed Burrow. From start to finish, Ed was professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained the features clearly, and made sure I felt confident and comfortable with my decision. There was no pressure—just honest guidance and excellent customer service. The entire process was smooth and stress-free. If you’re looking to buy a Mazda, I highly recommend asking for Ed Burrow at Paretti Mazda. He truly made this a positive car-buying experience!
This was my second time buying a car with Justin, and once again he made the entire process easy and stress-free. He’s extremely knowledgeable, answered all my questions, and really takes the time to make sure you’re comfortable and confident in your purchase. I appreciate the personal touch he brings—he genuinely cares about his customers, not just making a sale. I wouldn’t buy a car from anyone else and highly recommend Justin to anyone looking for a smooth car-buying experience.
The service department checked everything. The car is running like it should and was cleaned up as well.
Excellent service. Shout out to Laura and Justin (Sales).
The service department at Paretti Mazda is pure trash. I had my son's CX30 towed in 25 days ago because the key FOB ceased communicating with the vehicle. Because the car did not tell me in advance it was going to stop working I did not have an appointment. The "appointment" was 22 days ago. They did say they were shorthanded and running behind, so I gave them a week to deal with the vehicle. A week later I stopped in the dealership and was told that it would be fast tracked. For the next four day I had ... Read More DealerRater - Jan 2, 2026
Landon was great! Helpful and kept me abreast of the repairs throughout the process.
They were friendly, and the work was done quickly.
I've been to other dealerships that were very high pressure/hard sell trying to get me to commit to something that I didn't want. I am 100% satisfied with everything and everyone at Paretti Mazda. I was greeted quickly, but not pressured at all. Laura, the salesperson was very eager to find the vehicle that was right for me , not just unload what they had available. She answered all my questions and was helpful through the entire process. Everyone at the dealership was knowledgeable, and made me aware of all my options but never pushed anything on me. From ... Read More Google - Dec 2, 2025
In the last 3 months, I had Apple car play installed, got a new key configured, and got an Infotainment system reboot hardware & software. Service was excellent. Malcolm is a great communicator and was always quick with updates on progress. I appreciate the fresh coffee and the snacks. Cheers!